Terms & Conditions

1. About Rallyn

These terms and conditions govern your use of the Rallyn website at erallyn.co.uk and your purchase of any products from our store. Please read them carefully before placing an order.

Rallyn is a UK-based private label pickleball brand selling direct to consumers. Our registered business address is:

By accessing our website or placing an order, you confirm that you are at least 18 years of age and legally capable of entering into a binding contract under UK law.

2. Acceptance of Terms

By browsing erallyn.co.uk or completing a purchase, you agree to be bound by these terms and conditions in full. If you do not agree with any part of these terms, you must not use our website or place an order.

These terms are governed by English law and comply with the following UK legislation:

• Consumer Rights Act 2015
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• Digital Markets, Competition and Consumers Act 2024 (DMCCA), in force from 6 April 2025
• Electronic Commerce (EC Directive) Regulations 2002
• UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018
• Unfair Contract Terms Act 1977

Nothing in these terms affects your statutory rights as a consumer under UK law.

3. Orders and Payments

Placing an Order

When you place an order on erallyn.co.uk, you are making an offer to purchase the selected products. Your order is not confirmed until you receive an order confirmation email from us. We reserve the right to decline or cancel any order at our discretion, including where a product is out of stock or where pricing errors have occurred.

Pricing

All prices displayed on our website are in Great British Pounds (GBP) and are inclusive of any applicable VAT. The total price including delivery costs will be shown clearly at checkout before you confirm your purchase, in accordance with the DMCCA 2024 prohibition on drip pricing. We do not add hidden charges at any stage of the order process.

Payment Methods

We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, PayPal, and Klarna. All transactions are processed securely. We do not store your full payment card details on our servers. No surcharges are applied for any accepted payment method, in compliance with the Consumer Rights (Payment Surcharges) Regulations 2017.

Order Cancellation by Customer

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving a reason. To cancel, contact us at info@erallyn.co.uk with your order number. Goods must be returned in their original condition within 14 days of notifying us of cancellation. Return shipping costs are the responsibility of the buyer unless the item is faulty or incorrectly sent.

Order Cancellation by Rallyn

We reserve the right to cancel an order if the product becomes unavailable, if a pricing or description error is identified, or if we are unable to verify payment. In such cases, you will receive a full refund within 5 business days.

4. Shipping and Delivery

Delivery Area

Rallyn currently ships to all addresses within the United Kingdom only. We do not ship internationally at this time.

Delivery Timelines

Orders are processed within 1 to 2 business days of payment confirmation, Monday to Friday excluding UK bank holidays. Estimated delivery timelines are:

• Standard UK Delivery: 3 to 5 business days after dispatch
• Express UK Delivery: 1 to 2 business days after dispatch

Delivery timelines are estimates and not guaranteed. Delays caused by carriers, severe weather, or circumstances outside our reasonable control do not constitute a breach of contract. If your order has not arrived within 10 business days of your dispatch notification, please contact us.

Risk and Title

Risk of loss or damage to goods passes to you on delivery. Title to the goods passes to you once we receive full payment.

Failed Delivery

If a delivery attempt fails due to an incorrect address provided by you, or if the parcel is uncollected and returned to us, re-delivery charges may apply. We will contact you before re-dispatching.

For full shipping details, see our Shipping Information page.

5. Returns and Refunds

30-Day Return Window

You may return any unused, unworn item in its original packaging within 30 days of the confirmed delivery date. This is in addition to your 14-day statutory cancellation right under the Consumer Contracts Regulations 2013.

Condition of Returns

Items must be returned in unused, original condition with all tags and packaging intact. Items that show signs of use, court play, or damage caused by the buyer are not eligible for a full refund.

Faulty or Damaged Goods

Under the Consumer Rights Act 2015, if your goods are faulty, not as described, or not fit for purpose, you have the right to a repair, replacement, or refund. If a fault is reported within 30 days of delivery, you are entitled to a full refund. If reported after 30 days but within 6 months, we will offer a repair or replacement in the first instance. Return shipping costs for faulty items are covered by Rallyn.

Refund Processing

Once a returned item is received and inspected, refunds are processed within 5 business days to your original payment method. Please allow a further 3 to 5 business days for the refund to appear in your account depending on your bank or card provider.

For full details, see our Returns and Refunds page.

6. Intellectual Property

Ownership

All content on erallyn.co.uk, including but not limited to the Rallyn brand name, logo, product names (Control, Power, Spin), product photography, website design, copy, graphics, and trademarks, is the exclusive intellectual property of Rallyn or its licensors. All rights are reserved.

Permitted Use

You may browse, view, and print pages from this website for your own personal, non-commercial use only. You must not reproduce, redistribute, republish, transmit, modify, or otherwise exploit any content from this website without our prior written permission.

Unauthorised Use

Any unauthorised use of the Rallyn brand, logo, product imagery, or website content may constitute an infringement of our intellectual property rights and may be reported to the UK Intellectual Property Office, Trading Standards, or the Police Intellectual Property Crime Unit (PIPCU). We reserve the right to take legal action against any infringement.

User Content

If you submit a review, photograph, or other content relating to Rallyn products, you grant us a non-exclusive, royalty-free licence to use, reproduce, and display that content across our website and marketing channels, with appropriate attribution where applicable.

7. Limitation of Liability

Our Liability to You

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under UK law, including your statutory rights under the Consumer Rights Act 2015.

Indirect Loss

To the fullest extent permitted by UK law, Rallyn is not liable for any indirect, incidental, or consequential loss arising from your use of our website or products. This includes loss of data, loss of revenue, or loss of opportunity.

Website Availability

We do not guarantee that erallyn.co.uk will be available at all times. The website may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our reasonable control. We are not liable for any loss or inconvenience caused by website downtime.

Product Use

Rallyn pickleball paddles and apparel are intended for use in accordance with the sport of pickleball. We are not liable for injury, damage, or loss arising from improper use, modification, or misuse of our products.

8. Privacy and Data

How We Use Your Data

When you place an order or contact us, we collect personal data including your name, email address, delivery address, and payment information. This data is used to process your order, communicate with you about your purchase, and where you have given consent, to send you marketing communications.

Legal Basis

We process your personal data in accordance with UK GDPR and the Data Protection Act 2018. Our lawful bases for processing include performance of a contract (fulfilling your order), legitimate interests (fraud prevention, service improvement), and consent (marketing communications).

Data Sharing

We share your data only with third parties who help us operate our business, including Shopify (our ecommerce platform), payment processors, and delivery carriers. We do not sell your personal data to third parties.

Your Rights

Under UK GDPR, you have the right to access, correct, delete, restrict, or object to the processing of your personal data. To exercise any of these rights, contact us at info@erallyn.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies to support essential functionality, analytics, and personalisation. Consent is obtained where required under the Privacy and Electronic Communications Regulations (PECR) as updated by the Data (Use and Access) Act 2025. You can manage cookie preferences through your browser settings.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your rights as a consumer under applicable UK law.

If a dispute arises that cannot be resolved directly, you may also seek resolution through an Alternative Dispute Resolution (ADR) scheme or the EU Online Dispute Resolution platform, where applicable.

10. Changes to These Terms

Rallyn reserves the right to update or amend these terms and conditions at any time. Changes will be published on this page with an updated effective date. Your continued use of the website or placement of an order after any changes constitutes your acceptance of the revised terms.

We recommend reviewing this page periodically. If you have any questions about these terms, contact us at info@erallyn.co.uk.

These terms were last updated on 29 March 2026.