Shipping policy
SHIPPING POLICY | RALLYN UK
Last updated: 29 March 2026
WHERE WE SHIP
Rallyn ships to all addresses across the United Kingdom. All pickleball paddles and apparel are dispatched from our UK fulfilment centre. We do not currently ship internationally.
All orders are processed and dispatched on business days, Monday to Friday, excluding UK bank holidays.
DELIVERY OPTIONS AND COSTS
Standard UK Delivery: 3 to 5 business days — cost calculated at checkout
Express UK Delivery: 1 to 2 business days — cost calculated at checkout
Delivery costs are calculated at checkout based on your order and delivery address. The final shipping cost is displayed before payment is confirmed. We do not add hidden delivery charges.
ORDER PROCESSING AND HANDLING TIME
Orders are processed within 1 to 2 business days of payment confirmation. Once dispatched, you will receive a shipping confirmation email with your tracking details.
Orders placed on weekends or UK bank holidays are processed on the next available business day.
ORDER TRACKING
Every Rallyn order is dispatched with a tracking number. Your tracking details are sent to the email address used at checkout as soon as your order leaves our fulfilment centre.
If you have not received your tracking email within 3 business days of ordering, please check your spam folder or contact our team at info@erallyn.co.uk.
DELIVERY ISSUES
Damaged on arrival: Contact us within 48 hours of delivery with your order number and a photo of the damage at info@erallyn.co.uk.
Missing item: Contact us within 7 days of the expected delivery date.
Wrong item sent: Contact us and we will arrange a replacement or refund at no extra cost.
If your order has not arrived within the expected delivery window, please contact our team with your order number and we will investigate promptly.
FAILED DELIVERY
If a delivery attempt fails due to an incorrect address provided at checkout, or if the parcel is uncollected and returned to us, re-delivery charges may apply. We will contact you before re-dispatching.
Please ensure your delivery address is correct before completing your order. We are not liable for delays or losses caused by incorrect address information.
CONTACT US
For any shipping or delivery enquiries, contact our team:
Email: info@erallyn.co.uk
Phone: +44 7733 236110
Address: 7 Salcombe Road, Bristol, BS4 1AH, United Kingdom
Response time: within 2 business days, Monday to Friday.